Overview
Organisations providing Commonwealth subsidised aged care services are required to comply with the Aged Care Quality Standards (Quality Standards). Organisations will be assessed and must be able to provide evidence of their compliance with and performance against the Quality Standards from 1 July 2019.
The Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services.
Video:
This 30-minute educational video for service providers has been produced to support compliance with new Aged Care Quality Standards. Aged care services are encouraged to use the video to help educate staff about how the Standards apply in both residential and home care settings.
The 8 aged care quality standards are:
Standard 1. Consumer dignity and choice
Standard 1 is a foundation Standard that reflects 7 important concepts. These concepts recognise the importance of a consumer’s sense of self. They also highlight the importance of the consumer being able to act independently, make their own choices and take part in their community. These are all important in fostering social inclusion, health and well-being.
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 1: Consumer dignity and choice.
Audience: Queensland Health
Online course:
This course takes 45 minutes and is a valuable tool to learn and understand about Queensland’s Voluntary Assisted Dying Act 2021, and healthcare staff role and obligations in enabling patient choice to access information about VAD.
Audience: Queensland Health
Guides and other tools:
Queensland Health website on voluntary assisted dying has information for medical practitioners and healthcare workers and includes guides, education and resources.
Audience: Queensland Health
Access the Queensland legislation for Voluntary Assisted Dying.
Audience: Queensland Health
Standard 2. Ongoing assessment and planning with consumers
Standard 2 builds on the foundations of Standard 1 and includes requirements for organisations to work in partnership with consumers. This Standard describes what organisations need to do to plan care and services with consumers. The planned care and services should meet each consumer’s needs, goals and preferences and optimise their health and well-being. While a consumer might have some challenges with their health and abilities, they still have goals they want to achieve, roles that have meaning, and want to live as well as they can.
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 2 – Ongoing assessment and planning with consumers.
Audience: Queensland Health
Standard 3. Personal care and clinical care
Consumers and the community expect the safe, effective and quality delivery of personal and clinical care. The Standard applies to all services delivering personal and clinical care specified in the Quality of Care Principles 2014. Personal and clinical care and services can include:
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 3 – Personal care and clinical care.
Audience: Queensland Health
Standard 4. Services and supports for daily living
Services and supports for daily living include, but are not limited to, food services, domestic assistance, home maintenance, transport and recreational and social activities. Care and services are expected to be delivered in a way that enables all a person’s needs to be met. This includes making sure that enough time is allocated to allow staff to provide care and treatment in accordance with the person’s assessed needs and preferences. There should be policies and procedures that support staff to deliver care and treatment in accordance with the requirements detailed in the care and services plan.
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 4 – Services and supports for daily living.
Audience: Queensland Health
Standard 5. Organisation’s service environment
This Standard is for organisations providing a physical service environment. It makes sure that the service environment, furniture and equipment support a consumer’s quality of life, as well as their independence, ability and enjoyment. This means that the service environment suits the consumer’s needs and is clean, comfortable, welcoming and well maintained. It includes how the safety and security, design, accessibility and layout of the service environment encourage a sense of belonging for consumers.
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 5 – Organisation’s service environment.
Audience: Queensland Health
Standard 6. Organisation’s service environment
Standard 6 requires an organisation to have a system to resolve complaints. The system must be accessible, confidential, prompt and fair. It should also support all consumers to make a complaint or give feedback. Resolving complaints within the organisation can help build the relationship between the consumer and the organisation. It can also lead to better outcomes.
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 6 – Feedback and complaints.
Audience: Queensland Health
Standard 7. Human resources
This Standard requires an organisation to have and use a skilled and qualified workforce, sufficient to deliver and manage safe, respectful, and quality care and services, which meet the Quality Standards.
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 7 – Human resources.
Audience: Queensland Health
Standard 8. Organisational governance
The intention of this Quality Standard is to hold the governing body of the organisation responsible for the organisation and the delivery of safe and quality care and services that meet the Standards.
Guides and other tools:
A pdf document containing consumer outcome, organisation statement, requirements and assessment guide for Standard 8 – Organisational governance.
Audience: Queensland Health
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